APPLIES ONLY TO PURCHASES MADE FROM SHIMODA DESIGNS ON THIS SITE*
*IF YOU PURCHASED YOUR SHIMODA DESIGNS PRODUCT FROM A DEALER, PLEASE CONTACT THEM DIRECTLY TO INQUIRE ABOUT THEIR RETURN POLICY. WE DO NOT ACCEPT RETURNS OF PURCHASES MADE FROM OTHER SOURCES.
Shimoda Designs USA prides itself on unparalleled customer service. Our goal is to make sure the photographers and filmmakers who share our passion are completely satisfied.
However, if you need to return an item, we're here to help. You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges, if we provide you a return shipping label, will not be refunded.
In the event you feel there is a manufacturing error, please contact the Service Department at firstname.lastname@example.org and we’ll do our best to make things right.
There is no restocking fee for returns. However, if we provide you a return shipping label, the cost of the return shipping will be deducted from the amount of your refund. To return an item please place the item in its original packaging with a copy of the receipt, and mail your item to the following address:
Return for [ENTER YOUR NAME]
75 Virginia Road
North White Plains, NY 10603